Privacy Policy


Effective Date:

January 1, 2025

Last Updated:

March 12, 2025


LACE CLEANING SOLUTIONS LLC is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.lacecleaning solutions.com and use our services. By using our website and services, you consent to the practices described in this policy.



1. Information We Collect

We collect various types of information to provide and improve our services, including:


a. Personal Information

-Name

-Email address

-Phone number

-Mailing address

-Business name (for commercial clients)

-Payment information (if applicable)


b. Non-Personal Information

-IP address

-Browser type and version

-Pages visited on our website

-Time and date of visit

-Referring website


c. Information from Third Parties

-Information provided by subcontractors

-Data from marketing partners and lead generation sources



2. How We Use Your Information

We use your information for various purposes, including:

-Service Delivery – To provide, manage, and schedule our cleaning services.

-Communication – To send appointment reminders, respond to inquiries, and provide service updates.

  • -Marketing & Promotions – To send promotional offers, newsletters, and special discounts (only if opted-in)

  • -Subcontractor Management – To communicate job assignments, payments, and updates.

  • -Improving Our Website & Services – To analyze website traffic and enhance user experience.

  • -Legal & Compliance Purposes – To comply with applicable laws and regulations.



3. How We Share Your Information

We do not sell or rent your personal information. However, we may share your information with:

-Service Providers – Third-party vendors that help us operate our business, such as payment processors, SMS platforms, and scheduling tools.

-Subcontractors – Information shared with our subcontractors to facilitate job assignments.

-Legal Authorities – If required by law, legal process, or to protect our rights.

-Business Transfers – In case of a merger, acquisition, or business sale.



4. SMS & Email Communications

By providing your phone number and email address, you consent to:

-Receiving SMS messages related to appointments, job scheduling, and promotional offers.

-Receiving marketing emails if you opt-in.

-You can opt-out of SMS messages by replying "STOP" and unsubscribe from emails via the provided link.



5. Data Security

We implement security measures to protect your information, including:

-Encrypted transactions

-Secure server storage

-Limited access to personal data by authorized personnel only


However, no online platform is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.



6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. These include:

-Essential Cookies – Necessary for website functionality.

-Analytics Cookies – Help us analyze website traffic.

Marketing Cookies – Used for targeted advertising.

You can control cookie settings through your browser.



7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to read their policies.



8. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.



9. Your Rights & Choices

Depending on your location, you may have the right to:

-Access the personal data we hold about you.

-Request corrections or updates.

-Request deletion of your information.

-Withdraw consent for marketing communications.

-Lodge a complaint with a data protection authority.



10. Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect data from minors. If we learn of any unauthorized data collection, we will delete it promptly.



11. Updates to This Privacy Policy

We may update this policy periodically. Any changes will be posted on this page with a revised effective date.

Continued use of our services after updates signifies acceptance of the revised policy.



12. Contact Information

If you have any questions or concerns about this Privacy Policy, you can contact us:


📧 Email: [email protected]


📞 Phone: (980) 980-1141


📍 Address: 1235 East Blvd Charlotte, NC 28203